Name:
Email address:
Date of PIER Certification training attended:
The end goal of PIER's communication philosophy is to build trust. What are the two key elements of building and maintaining trust?
Trust depends on meeting audience expectations for information. What are the three main expectations of today's audiences?
Have you identified your strategic audiences? Strategic audiences are the audiences whose opinion about you matters most for your future.
Yes Not yet, but will complete shortly No I'm not sure I agree with this approach Other (explain in #21)
Have you added or linked at least three users to a PIER site?
Yes No Other (explain in #21)
Have you created a custom permissions group using the list of available permissions?
Yes No Other (explain in #21)
Have created or modified an Approval List for a folder and switched from allowing all approvers to one approver?
Yes No Other (explain in #21)
Have you sent an SMS text message and a text-to-voice phone message to a group or an individual?
Yes No Other (explain in #21)
Have you viewed a distribution report verifying the delivery status of a message?
Yes No Other (explain in #21)
Have you completed the Opt-in process with a contact or contacts enabling the on-going distribution of text messages?
Yes No Other (explain in #21)
Have you created a keyword code for either your personal site or for your organization's site(s) and communicated that to PIER support?
Yes No Other (explain in #21)
Have you added an inquiry, responded to an inquiry by email, added a note about an inquirer, and forwarded an inquiry to another user?
Yes No Other (explain in #21)
Have you created a custom inquiry form?
Yes No Other (explain in #21)
Have you created inquiry categories and sub-categories?
Yes No Other (explain in #21)
Have you created a custom inquiry form that requires the inquirer to use a category or sub-category?
Yes No Other (explain in #21)
Have you changed the Inquiry settings so an inquiry and its response can be posted automatically to the external site?
Yes No Other (explain in #21)
Have you set automatic email notifications including notifications by category?
Yes No Other (explain in #21)
Have you established a specific Answers folder or set an existing folder to be used for Answers?
Yes No Other (explain in #21)
If you selected "Other" for any of the above questions, please explain or ask your question here.
Have you created, published, unpublished, edited and distributed a document to at least one contact?
Yes No Other (explain in #35)
Have you created a new folder and sub-folder?
Yes No Other (explain in #35)
Have you set a folder so it is available only to registered Guests (password required)?
Yes No Other (explain in #35)
Have you set a folder so it will not be automatically sent to Recent Updates on the external site?
Yes No Other (explain in #35)
Have you set a folder so its distribution is restricted to only one contact directory?
Yes No Other (explain in #35)
Have you uploaded an image or video file?
Yes No Other (explain in #35)
Have you uploaded an image and embedded it in a document?
Yes No Other (explain in #35)
Have you added a photo to Flickr, a video to YouTube or a PowerPoint to a presentation site and created a link within a PIER document or on the homepage?
Yes No Other (explain in #35)
Have you created a short SMS text notification template and tested its use?
Yes No Other (explain in #35)
Have you created a text-to-voice template that translates well and tested its use?
Yes No Other (explain in #35)
Have you created a document template that incorporates at least two columns and space for an image?
Yes No Other (explain in #35)
Have you created a new signature and applied it to a document?
Yes No Other (explain in #35)
Have you sent a document requesting receipt confirmation and validated receipt using the distribution report?
Yes No Other (explain in #35)
If you selected "Other" for any of the above questions, please explain or ask your question here.
Have you added a new contact and edited an existing one including reassigning the contact directory and adding a note?
Yes No Other (explain in #48)
Have you created a contact directory including selecting required and displayed fields?
Yes No Other (explain in #48)
Have you created custom fields for a directory and set them as required on the Add to Mailing List form?
Yes No Other (explain in #48)
Have you created a Smart Group and used it for an email or text distribution?
Yes No Other (explain in #48)
Briefly describe at least one difference between Contact Groups and Smart Groups.
Have you created a Smart Group based on an inquiry category?
Yes No Other (explain in #48)
Have you reviewed the interaction history of an individual contact?
Yes No Other (explain in #48)
Have you verified that a contact has received your text messages by reviewing the interaction history of that contact?
Yes No Other (explain in #48)
Describe the difference between a Guest and a Visitor.
Have you set up a Guest Group, added a contact and set up a password?
Yes No Other (explain in #48)
Have you set up a folder specifically for Guest access?
Yes No Other (explain in #48)
Have you changed website access controls to allow Guests to receive non-public information?
Yes No Other (explain in #48)
If you selected "Other" for any of the above questions, please explain or ask your question here.
Have you created a survey or form and inserted a link to it in either a document or on the homepage of a PIER site?
Yes No Other (explain in #58)
Have you created a survey or form or modified an existing one so that the responses are automatically posted to a document?
Yes No Other (explain in #58)
Have you set a survey or form so that it is displayed automatically on the external site?
Yes No Other (explain in #58)
Have you reviewed survey results by respondent and have you downloaded survey results to an Excel file?
Yes No Other (explain in #58)
What does RSS stand for?
Have you aggregated at least two external RSS feeds and set them to appear on a PIER site you control?
Yes No Other (explain in #58)
Have you looked up and read the information on the PIER Support site about adding Twitter and Facebook feeds from PIER?
Yes No Other (explain in #58)
Have you set up a chat session in PIER by inviting other users and chatting in the Conference Room?
Yes No Other (explain in #58)
Have you changed the Conference Room settings so that chats can be saved?
Yes No Other (explain in #58)
If you selected "Other" for any of the above questions, please explain or ask your question here.
Have you created content for your personal site or another site under your control, including adding an image?
Yes No Other (explain in #69)
Have you created a custom menu for your site?
Yes No Other (explain in #69)
Have you adjusted font sizes, background colors and other attributes of your site skin?
Yes No Other (explain in #69)
Why is there often a problem when importing Word documents into TinyMCE?
Have you set the number of documents to be displayed under Recent Updates?
Yes No Other (explain in #69)
Have you edited the Guest Sign-in form to say what you want it to say?
Yes No Other (explain in #69)
Have you transferred either documents or multimedia from one site to another?
Yes No Other (explain in #69)
Have you downloaded contacts or downloaded contact changes?
Yes No Other (explain in #69)
Have you confirmed or changed the time zone for your personal site?
Yes No Other (explain in #69)
Have you changed the time zone for contacts so that they receive the information time stamped for their time zone?
Yes No Other (explain in #69)
If you selected "Other" for any of the above questions, please explain or ask your question here.
Have you generated an Inquiry Report for at least two different categories?
Yes No Other (explain in #77)
Have you created a log report for yourself or another active user?
Yes No Other (explain in #77)
Have you viewed the site counter on an active site to analyze traffic and usage?
Yes No Other (explain in #77)
Have you created a Quick List or Custom List using MediaTools?
Yes No Other (explain in #77)
Have you conducted a news search and saved the search?
Yes No Other (explain in #77)
Have you set an email alert to notify you of relevant results for a news search?
Yes No Other (explain in #77)
Have you saved a clip and retrieved it?
Yes No Other (explain in #77)
If you selected "Other" for any of the above questions, please explain or ask your question here.
Review: Describe two ways you have learned to improve communication with your identified key audiences or contacts during this training?
Please indicate your interest in the PIER Emergency Response Team (PERT):
I am not interested I am interested in discussing an agreement for PERT response for my organization I am personally interested in participating I have employees or others I know who may be interested in participating
If you are personally interested, please indicate all roles you would be willing to fill:
Public Information Officer (lead PIO) JIC Manager Asst PIO PIER Administrator PIER Trainer PIER Support Role Any role I might be needed for
Please indicate your current level of training or familiarity with NIMS:
I have no experience with NIMS, ICS or JIC I am somewhat familiar but have no direct experience I have been involved in major drills or events using NIMS I have completed ICS-100 I have completed ICS-200 I have completed IS-702 Other (explain in #82)
If you selected "Other" for any of the above questions, please explain or ask your question here.
What top three development priorities would you recommend for PIER?
Please give us your reaction to the PIER Certification Training:
It was much better than I expected It was about what I expected Mixed--some good, some not so good Disappointed Very disappointed
Please tell us what was most useful to you:
Please tell us what we need to do to improve this training:
